Last updated: September 23, 2026

At Jellicraft, we work hard to prepare and ship your order as quickly and carefully as possible. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or major holidays.

During sales, holidays, product launches, or other periods of high order volume, processing may take a little longer. If there is a significant delay with your order, we will do our best to keep you informed.

Shipping Times

After your order has been processed, estimated delivery times depend on the shipping method selected at checkout and your delivery location.

Estimated shipping times are provided as a guideline and are not guaranteed delivery dates.

Delivery may take longer because of circumstances outside of Jellicraft's control, including carrier delays, severe weather, holidays, customs processing, or other unforeseen circumstances.

Shipping Rates

Available shipping options and costs will be displayed at checkout based on your order and delivery address.

From time to time, Jellicraft may offer free shipping promotions or other shipping discounts. Any applicable promotion will be displayed on our website or at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available.

Please allow some time for the carrier's tracking system to update after your shipping confirmation has been sent.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible. We will do our best to correct the address before your order ships, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.

If an order is returned to Jellicraft because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package.

Lost, Stolen, or Missing Packages

Once an order has been marked as delivered by the shipping carrier, Jellicraft is not responsible for packages that are lost or stolen after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

1. Checking around your delivery location and with household members or neighbors.
2. Checking whether the carrier left the package in a secure location.
3. Contacting the shipping carrier directly.
4. Contacting Jellicraft if you still need assistance.

For packages that appear to be lost while in transit, please contact us so we can help determine the appropriate next steps.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please include your order number and clear photographs of the damaged item and packaging so that we can investigate the issue and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

International Shipping

If Jellicraft offers international shipping, international customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs processing times can vary and may result in delivery taking longer than the estimated shipping timeframe.

Jellicraft cannot guarantee that an international shipment will clear customs within a particular timeframe.

Shipping Restrictions

Some products may be subject to shipping restrictions based on destination, carrier requirements, or applicable laws.

If we are unable to ship an order to your selected destination, we will contact you regarding the available options.

Delivery Delays

Jellicraft is not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Carrier disruptions
• Holidays and peak shipping periods
• Customs delays
• Incorrect or incomplete shipping information
• Government restrictions
• Other unforeseen events

We appreciate your patience when these circumstances occur.

Changes to Your Order

If you need to make a change to your order, please contact us as soon as possible.

We cannot guarantee that changes to an order can be made once the order has entered processing or been shipped.

Questions About Shipping

If you have questions about your order or shipping, please contact Jellicraft Customer Support using the contact information provided on our website.

We're happy to help whenever we can.

Jellicraft
Thank you for shopping with us!