Last updated: September 23, 2026

At Jellicraft, we want you to be happy with your purchase. If something isn't right, we're happy to help with an eligible return or refund.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original condition
• Be returned with its original packaging, where applicable
• Not show signs of damage, wear, or use
• Include your order number or other proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

Certain products cannot be returned, including:

• Personalized, customized, or made-to-order items
• Gift cards
• Items marked Final Sale
• Products that have been used, damaged, or altered after delivery
• Any other items specifically identified as non-returnable on the product page

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives:

• Damaged
• Defective
• Incomplete
• Different from what you ordered

For the fastest assistance, please provide your order number and clear photos of the item and packaging.

If we determine that the item was damaged, defective, or incorrectly shipped by Jellicraft, we will work with you to provide an appropriate replacement or refund.

How to Start a Return

To request a return, please contact us with:

1. Your order number
2. The item(s) you would like to return
3. The reason for the return
4. Photos, if requested

Please do not send items back without first receiving return instructions from Jellicraft.

Once your return request is approved, we'll provide you with the applicable return instructions.

Return Shipping

For returns due to a change of mind, ordering the wrong item, or another reason unrelated to an error on our part, the customer is responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect due to an error by Jellicraft, we will cover the reasonable return shipping costs or provide an appropriate return solution.

Original shipping charges are generally non-refundable, unless the return is the result of an error on our part or the item arrived damaged or defective.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for us to process an approved refund after receiving the returned item. Your bank or payment provider may require additional time for the refund to appear in your account.

Exchanges

If you would like to exchange an eligible item for another product, please contact us.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because we may begin processing orders shortly after they are placed, we cannot guarantee that a cancellation request can be completed before an order ships.

Once an order has shipped, it may no longer be eligible for cancellation and may instead need to be handled under our return policy.

Sale and Promotional Items

Items specifically marked Final Sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Discounted items that are not marked Final Sale remain eligible for returns under the terms of this policy.

Late Returns

Return requests submitted after the 30-day return period may be declined.

If you believe there are exceptional circumstances surrounding a late return, please contact us and we'll review the situation.

Questions

If you have any questions about our refund or return policy, please contact Jellicraft Customer Support through the contact information provided on our website.

We reserve the right to review individual return requests and apply this policy consistently while complying with applicable consumer-protection laws.

Jellicraft
Thank you for shopping with us!